Master Direction on Currency Distribution & Exchange Scheme (CDES)
The Reserve Bank of India has introduced a scheme to incentivize bank branches and currency chests based on their performance in rendering customer service to the public.
The scheme provides incentives for two types of services:
Capital Cost:
Incentives are provided for the exchange of soiled notes and adjudication of mutilated notes.
Revenue Cost:
Incentives are provided for the exchange of soiled notes and adjudication of mutilated notes.
To avail of these performance-based incentives, banks must follow the operational guidelines outlined in the Master Direction.
The scheme aims to improve customer service and promote efficient currency distribution and exchange.
Chat with the Master Direction: