Master Circular on Customer Service Performance
The Reserve Bank of India has introduced a scheme to incentivize and penalize bank branches, including currency chests, based on their performance in rendering customer service to the public.
Incentives:
The scheme offers incentives for excellent customer service, with details of the incentives provided for each type of service.
Penalties:
The scheme imposes penalties for irregularities, including:
- Shortages of 100 pieces and above per remittance, with penalties levied cumulatively.
- Mutilated notes of 100 pieces and above per remittance, with penalties levied cumulatively.
The nature of irregularity will be decided within one month from the date of debit.
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